All Feyzan Jewellery products are 14K or 18K gold. They are custom designed and most of the time, handmade. We use both precious stones such as diamonds and semi-precious stones such as zirconium. Please see our product detail page for more information on the item.
We recommend using polishing cloth to clean and maintain your fine, delicate jewellery. Please avoid contact of your jewellery with cosmetic products, cleaning products and limit exposure of high temperatures. To keep your Feyzan Jewellery products in their original appearance and best shape; please keep them in the gift box in which you received your product. We also advise to store your chains and bracelets closed and laid flat to avoid formation of knots.
If you don’t know the ring size of your partner at the time of your purchase, don’t worry. It is possible to leave the ‘ring size’ field empty when you’re purchasing the ring. You can always bring your item back to our shop with the certificate, we’ll measure and adjust it accordingly free of charge.
It is possible to add a custom message to your purchase when the item is in your shopping basket. Simply click order/gift note button in your shopping basket and the note will be included to your purchase.
Order Information & Payment
We accept bank transfer/EFT, Mastercard, Visa, AMEX and bank cards.
Your order will be processed once the transaction is successful after choosing to pay with bank transfer or EFT. If the transaction is not successful after 2 days of the purchase your order will be cancelled. Please see our bank details below: Bank: Garanti Bankası Account Name: Feyzan Kuyumculuk Turizm İnşaat Gıda San. Ve Tic. Ltd. Şti. IBAN: TR170006200008600006294703 Branch: 086 Account No: 6294703
It is possible to split the payment up to 8 month when an item is purchased from our website .
We value your security and we do not store any credit card information in our system. Our website is SSL (Secure Locket layers) certificated therefore all of the information is secure and encrypted.
Delivery & Shipping
We offer free delivery on our products.
Orders have a processing time of 1-3 business days. This timings are subject to change based on availability and/or production time. You’ll be notified if an item goes out. Once dispatched, an email will be sent containing the tracking number for the parcel. Weekends and holiday delivery is not available.
We are using Yurtici Kargo for deliveries.
After logging in you’ll find ‘ my account-orders’ tab on the main page. You can track the status of your order on the ‘my account-order’ page. Once dispatched, an email will be sent containing the tracking number for the parcel.
Returns & Exchanges
If you are not completely happy with your purchase from Feyzan Jewellery we would like to offer you an exchange or a full refund. Please return your item within 14 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place. The product which is sold can only be exchanged for a product of its own grade(K). Unfortunately we are unable to accept returns on made to measure or engraved pieces. Click here to read more about our terms&conditions.
Unfortunately we are unable to accept returns on made to measure, custom made or engraved pieces. Pieces must be returned unworn, in the original packaging, with security tags in place. It is not possible to return a piece without it’s invoice or certificate.
Please send an email to firstname.lastname@example.org for your refund request or for exchanging an item. We will provide you with the address details and all returns Pieces must be returned unworn, in the original packaging, with security tags in place. Click here to read more about our terms & conditions.